SHIPPING & RETURNS

Definitions and Key Terms

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To help explain things as clearly as possible in this Return & Refund Policy, the following terms are strictly defined as:

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• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Initial E LLC, which is responsible for your information under this Return & Refund Policy.

• Customer: Refers to the company, organization, or person that signs up to use the Initial E LLC service to manage relationships with consumers or service users.

• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Initial E LLC and use the services.

• Service: Refers to the service provided by Initial E LLC as described in the relative terms and on this platform.

• Website: Initial E LLC's official site, accessible via theinitiale.com.

• You: A person or entity registered with Initial E LLC to use the services.

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Return & Refund Policy

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Thank you for shopping at Initial E LLC. We appreciate your business and want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

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By placing an order or making a purchase at Initial E LLC, you agree to the terms set forth in this policy along with our Privacy Policy.

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If there is an issue with the product/service you purchased, or if you are not satisfied with it, you have 14 days from the date of purchase to request a return and refund.

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To qualify for a return, the following conditions must be met:

• The product must be unopened and in its original packaging.

• If the product is damaged or shows signs of use, the refund request will be denied.

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Refunds

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At Initial E LLC, we are committed to providing high-quality products. Every product is thoroughly inspected and packaged with care to ensure customer satisfaction.

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However, there may be instances where we run out of stock or encounter inventory issues. In such cases, we may cancel your order and inform you in advance. If you made a payment online (excluding Cash on Delivery), you will receive a refund upon confirmation by our team.

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We conduct a quality check before processing returns. If the returned product meets the guidelines outlined above, we will issue a refund. Refund processing may take a few days, and you will be notified once your refund is complete.

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Shipping

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• Initial E LLC is not responsible for return shipping costs.

• Customers must cover the shipping costs for returns, even if the item was originally shipped for free.

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Your Consent

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By using our website, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.

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Changes to Our Return & Refund Policy

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We may update, amend, or make changes to this document to accurately reflect our services and policies. Unless otherwise required by law, updates will be posted here. Continued use of our services after changes are posted means you agree to the updated policy. If you do not agree, you may delete your account.

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Contact Us

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If you have any concerns or are not completely satisfied with a product or service, please contact us:
Email: returns@theinitiale.com

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Initial E LLC reserves the right to refuse returns that do not comply with this policy.